“Soldiers Point Marina is proud to be the 1st marina in Australia to be using the Marine Master Software and the best thing about it is how versatile it is and how cooperative and diversified the owners are willing to customise to our needs – it is a pleasure to work with Vesna & her team. Nothing is too hard – everything is prioritised and to date they have met all their expectations. The Marina Master software enables a lot of flexibility in customizing solutions according to our requirements and ever evolving customer services. myMarina enables Soldiers Point Marina customers to make restaurant reservations, call for assistance by boat or car and have quick access to marina business offers from tenants and more. The software not only improves the day to day operations but is saving me $1,000’s of dollars a year in operational costs. Marine Master have managed to integrate with MYOB, a first for them also, without a glitch and I would recommend the software and staff in control to any marina. Happy to discuss more with anyone interested!”
Marina Manager, Soldiers Point Marina, Australia
“Since implementing Marina Master in record turnaround time with the fantastic help and support of the Marina Master team, we have immediately seen some great benefits for both customers and staff across the marina. We are very excited to be implementing a significantly increased capability for mobile working, enhancing operational efficiency in a number of ways – from provision of customer services and related administration, to management of maintenance and completion of routine checks and inspections. All of the information and functional capability is in the hands of the people that need it, wherever they are on-site. Customers are benefiting from a fast and convenient online payment gateway for non-contact payment of their invoices, with a payment link automatically generated by the system and sent with every invoice. Our remote metering processes have become even more efficient, with our customer base receiving their utilities invoices at the end of month, with the click of a button.
We look forward to rolling out more new functionality for our customers and staff in the coming weeks and months and to working closely with the Marina Master team to continue enhancing the way in which the system supports our marina management and most importantly, customer service.”
Marina Manager, Limassol Marina, Cyprus
“Gold Coast City Marina & Shipyard (GCCM) is one of the largest marina and shipyard’s in the South Pacific built on providing world class marine services to boat owners. We have recently changed our CRM system over to the Marina Master platform to provide our operation with the next level of customer service and organisational efficiency.
In the short period that we have implemented Marina Master, we have been able to automate a majority of manual operational processes, which will assist in developing a professional and hassle free experience for our customers and increase the yard efficiency. The support team at IRM know their business well which helps with timely updates and system developments that we can efficiently roll out to benefit the customer experience. GCCM would recommend this system to a shipyard looking to take their customer service to the next level.”
GM Customer Experience & Property Management, Gold Coast City Marina & Shipyard, Australia
“We have been using Marina Master to manage the Pearl Island Marinas, and it has been an absolute game-changer for our operations. The platform's comprehensive features have simplified and streamlined our entire marina management process, particularly when it comes to managing berth contracts and charter services.
The berth contract management system has been a effective, providing us with an efficient and organized way to handle our clients' contracts. With the ability to easily track contract details, monitor berth payments, and manage renewals, we now have full control and visibility over our berthing operations.
The support and assistance we've received from the Marina Master team have been exceptional. They have been responsive, proactive, and dedicated to ensuring we make the most of the platform's capabilities. We feel confident that we are in capable hands with Marina Master backing our marina management endeavors.
We highly recommend Marina Master to any marina looking to enhance their operations and offer top-notch services to their clients.”
Head of Support Services, Ronautica Middle East, The Pearl Island Marinas, Qatar
“Marina Master offered us a complete Harbour Management System that not only would service our immediate requirements but enable us to develop a system commensurate with the future expansion of our Harbour facilities. We had clear requirements to integrate into our accounting system which Marina Master was able to provide. We were also driven by the back up provided in Australia by the Marina Master personnel via DASH Symons. To this day their service has been excellent.”
General Manager, Yaringa Boat Harbour, Australia
“D-Marin Portonovi Marina implemented Marina Master not while ago, but already sees its huge advantages. The reliability and Smart specifications are making remote controlling very simple. Everything is just a click-away and very easy to access. The system is so flexible that you can always add new requirements with great solutions provided. This software gives us an opportunity to interact with customers through CRM and to refine internal communications.”
D-Marin Portonovi Marina, Montenegro, Europe
“The quality of customer support that we receive from Marina Master is second to none. When searching for a new program we needed to find a system that could handle the very high volume of reservations that we deal with in a season and the Marina Master program has exceeded in all our expectations. It was also very important that we find a program that could not only provide us with the standard daily, monthly or yearly reports to run our businesses but also the ability to create new site-specific reports curtailing to each properties unique needs and the Marina Master Team was always there to help. It has been a pleasure working with Tone and his team and we are looking forward to growing with them in the years to come.”
Regional Manager, Ocean Havens Distinct Waterfront Properties, United States
“Marina Master’s (MM) loyalty program software integration has been a very seamless process. The Marina Master Development Team incorporated the many features for discounts and perks across the board by each membership tier for transient dockage, merchandise, fuel services, etc. This is the first season of the Ocean Havens’ automated loyalty program and it has been well received by their customers. Working with the team at Marina Master has been a very positive experience.”
Principal, Ocean Havens LLC
“I have worked in the Marina Industry now for 20 years and have developed an acute awareness of how significant the role of an effective office management system is to the running of a successful Marina property and business. As General Manager of Breakwater Marina in Townsville, I started the search for a replacement software resource in 2017 that would contemporize our administration, add portability to the procurement of information, integrate with existing ancillary systems and markedly improve the communication we have with our customers. After extensive research and having had glowing references from existing users of Marina Master, I was comfortable signing up to the platform.
Since working through the inevitable teething problems that come with the transference of such a bulky data set and setting parameters that are specific to our property and business, I’ve found our business has improved markedly. That’s due in large to having a far more efficient management system that allows staff, across the business, to spend more time in other productive areas of the business.
The platform has driven the professional perception our customers have of our business through the innovative use of technology, adaptive connections to existing systems, a modular approach that allows you to expand the system as your marina business grows and diversifies and the customization of reports and communicative templates through a dedicated CRM.
As is always the case with complex systems, things go wrong from time to time but the support and development team at Marina Master are fantastic to work with and they understand the impact on business when the system’s not fully functional. I would have no hesitation in recommending other Marina Owners and Operators to consider seriously making Marina Master an integral part of their business management.”
General Manager, Breakwater Marina in Townsville, Australia
“We have had a number of people using the timesheets already and entry has been very easy. Even for those who have no interest or are ‘scared’ of using computers. Thank you for setting up such a simple processes for the guys to use.”
Business Analyst, SFM Marine, Australia
“I think Marina Master is an incredibly useful and comprehensive tool for marinas. Over the last few months as I’ve become proficient with it, I’ve seen how so many marinas could benefit from what it has to offer. If it ever arises that you need someone to show it to another marina in the area I’d be open to discussing the possibility of doing that for you on my days off from Union Steamship.”
Marina Manager, Union Steamship Marina, Bowen Island, Canada
“I have been keeping an eye on how the system is being developed in conjunction with BYC, and Daniel in QLD. I am impressed and grateful to see the system working well, and becoming the premier platform for all things Marina Australia with our peculiarity tax and accounting systems are a challenge for web developers , so appreciate all efforts being.”
Treasurer, Bellerive Yacht Club, Tasmania, Australia