Soldiers Point Marina, located in Porth Stephens, NSW, Australia, is one of only seven marinas in the world holding the Platinum Anchor accreditation and other highly coveted awards.
The secret of their excellent results and customer satisfaction is in their commitment to striving for excellence in all areas of their business and their consistency in delivering the highest level of service to all their customers.
Customer Relationship Management is important part in achieving long-term customer satisfaction and unique customer - marina relationship. Marina Master's cloud based CRM, designed specifically for marinas, including myMarina portal for customers and other added-value modules and functionalities is "the heart" of marina management solution.
Darrell Barnett, CMM, General Manager, Soldiers Point Marina comments: "TheMarina Master software enables a lot of flexibility in customizing solution according to our requirements and ever evolving customer services. myMarina enables Soldiers Point Marina customers to make restaurant reservations, call for assistance by boat or car and have quick access to marina business offers from tenants and more. The best thing about it is how versatile, cooperative and diversified the app is and to date Marina Master have met all our expectations. The software not only improves the day to day operations but is saving me $1,000’s of dollars a year in operational costs."
Marina Master team's every experience with Darrell Barnett, CMM, Soldiers Point Marina is goldmine for Marina Master strategy.