Yaringa Boat Harbour, located south east of Melbourne on the waterways of the northern arm of Westernport Bay is one of the largest harbours and marine services precincts in Australia. It offers all of the marina services in one place with 17 factory sites and including wet berths, trailer boat storage, extensive boatyard, undercover storage and new dry store on the horizon.
Yaringa Boat Harbour were on the search for a new management system that would fit neatly in with their desire to overhaul their existing policies and procedures. In June 2020 after months of extensive searching and numerous online demos, Yaringa Boat Harbour began the exciting project of transitioning to Marina Master. Marina Master is cloud-based management system that offers a raft of customisable modules and unique integrations to give owners, managers and staff full control of their business and site.
Marc Aliotti, General Manager, Yaringa Boat Harbour commments: "Marina Master offered us a complete Harbour Management System that not only would service our immediate requirements but enable us to develop a system commensurate with the future expansion of our Harbour facilities. We had clear requirements to integrate into our accounting system which Marina Master was able to provide. We were also driven by the back up provided in Australia by the Marina Master personnel via DASH Symons. To this day their service has been excellent."
A leap forward for marina owners, managers, staff and customers
The implementation of the system had its challenges, 2020 was an interesting year for all especially for those in Victoria who were in a hard lockdown for much of the year. 100% of the training and implementation setup was remote, with face-to-face meetings replaced with Zoom calls. Even with all of these challenges the system setup and rollout went smoothly, thanks largely to the Australian Marina Master team headed up by DASH. Since the successful implementation Yaringa Boat Harbour management and staff have been able to increase productivity and put in place simple yet effective procedures thanks to the intuitive and customisable Marina Master platform.
Yaringa Boat Harbour staff have the benefit of utilising the bank feed, asset and maintenance module, online lead generation form and all other basic Marina Master modules. The ability to have leads input directly from a form on their website and track the leads through MM has drastically reduced the time taken to manage leads. The ability to complete and track daily maintenance checklists has reduced the need for paper based file storage and the bank allows account and finance staff to easily allocate all EFT and other payments that are not automatically allocated by the Marina Master payment gateway. Yaringa Boat Harbour has been through a transitional stage over the past two years whilst under new ownership & management. It has been through a "rebranding" process and a gradual improvement via infrastructure and services upgrades. Part of this upgrade was to implement the Marina Master Software so as to provide the necessary management tools for the continual upgrades that are in the pipeline. The further expansion of new docks within the Harbour, the acquisition of a 75T travel lift & a 38T trailer and the expansion of Hard stand Yard capacity are just some of exiting developments leading into 2022.