Ocean Havens marinas and upland properties celebrate the diverse culture and character inherent to each of their New England locations while providing unparalleled amenities and service to their seasonal and transient boating guests.
Customer loyalty. The one goal that every business strive to achieve. Marina Master helps marinas retain customers by introducing intuitive loyalty system, designed specifically for marinas. Ocean Havens in Boston MA USA has worked with Marina Master development team to integrate their loyalty program features according to Ocean Havens' specific needs.
"Marina Master's loyalty software integration has been a very seamless process. The Marina Master team incorporated the many features for discounts and perks across the board by each membership tier for transient dockage, merchandise, fuel services, etc.This is the first season of the Ocean Havens' automated loyalty program and it has been well received by our customers. Working with the team at Marina Master has been a very positive experience," said Chuck and Ann Lagasse, Principal Ocean Havens LLC, Boston.
Marina Master enables marinas to set their own loyalty program with multiple tier levels and customized rewards. Customers are rewarded for their transient and seasonal stays. They receive in-store perks for purchasing items from marina store. Customer retention is guaranteed by offering fuel discounts to customers that meet loyalty tiers threshold of purchased fuel. Using intelligent system learning in loyalty program enables to predict future customer visits, cash flow, customer retention triggers and more.